Uso de Mecanismos de Controle no Desempenho Colaborativo: Efeitos do Risco Relacional e da Confiança
DOI:
https://doi.org/10.51341/cgg.v25i2.2834Palavras-chave:
mecanismos de controle, risco relacional, confiança, desempenho colaborativoResumo
Objetivo: analisar o efeito mediador do risco relacional e da confiança na relação entre uso de mecanismos de controle e desempenho colaborativo.
Método: Para coleta de dados, utilizou-se survey com 107 profissionais de empresas fabricantes de autopeças. Para análise, modelagem de equações estruturais e fuzzy-set qualitative comparative analysis.
Resultados: Os resultados revelam que o uso de mecanismos de controle influencia positivamente o desempenho colaborativo e a confiança e negativamente o risco relacional. Não se observou mediação do risco relacional entre mecanismos de controle e desempenho colaborativo, ao contrário da confiança, que apresentou mediação parcial, e constatou-se três soluções que proporcionam maior desempenho colaborativo: mecanismos de controle associado à confiança; mecanismos de controle em ambientes com ausência de risco relacional; e presença de especificidade dos ativos em relações com risco relacional.
Contribuições teóricas/metodológicas: Diante dos achados contraditórios e inconclusivos apresentados por estudos prévios, este estudo contribui para a literatura ao investigar de forma conjunta os efeitos do risco relacional e da confiança na relação entre mecanismos de controle e desempenho colaborativo, cujos construtos até então foram abordados de forma isolada, e evidenciar a complementaridade entre mecanismos de controle e confiança para um melhor desempenho colaborativo na relação fornecedor-comprador no setor automotivo.
Contribuições sociais/para a gestão: Os resultados evidenciam como os mecanismos de controle e governança podem contribuir para o desempenho colaborativo, para gerenciar os riscos relacionais e melhorar a relação entre fornecedor e comprador, visto que as organizações necessitam de recursos complementares de outras organizações.
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